Refund policy

Returns & Refunds

We want you to love your Rae Rae’s order. If something isn’t quite right, we’ll always do our best to make the returns process clear and straightforward.

Changed your mind or need a different size?

You can let us know that you’d like to return an item within 14 days of receiving your order. Once you’ve notified us, you’ll then have 14 days to send the item back.

Items must be unworn other than trying them on, unwashed and returned in a resalable condition.

For change-of-mind and sizing returns, the customer is responsible for return postage costs. We recommend using a tracked service and keeping proof of postage.

As many of our pieces are produced to order, we do not currently offer direct exchanges. If you need a different size, please return your original item for a refund and place a new order for the size you need.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, misprinted or you receive the wrong item, please contact us as soon as possible with your order details and clear photos of the issue.

We’ll review the problem and arrange an appropriate replacement or refund. You will not be expected to cover return costs for an item that is faulty, damaged or incorrect.

To start a return, you can contact us at raeraesapparel@gmail.com. 

If your return is accepted, we’ll send instructions on how and where to send your package.

You can always contact us for any return question at raeraesapparel@gmail.com. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at raeraesapparel@gmail.com.