Shipping policy

Shipping Policy

At Rae Rae’s, many of our pieces are made especially for you after your order is placed. This helps us reduce waste, avoid unnecessary overproduction and grow our small independent brand responsibly. We endeavour to have your order in your hands a maximum of 7 - 10 days after your order

Order Processing

Once your order has been placed, it will be sent into production.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please note that production time and delivery time are separate. Delivery estimates begin once your order has been dispatched.

UK Delivery

We currently deliver across the UK.

Estimated delivery times shown at checkout are a guide and begin once your order has been dispatched. While we will always do our best to get your Rae Rae’s order to you as quickly as possible, occasional delays with production or delivery carriers can happen. We endeavour to communicate this with us should any delays arise.

If your order has not arrived within a reasonable time after dispatch, please contact us and we’ll look into it for you.

Multiple Item Orders

If you order more than one item, your order may occasionally arrive in separate parcels or at slightly different times.

Don’t panic if part of your order arrives first — the rest may still be on its way.

Where available, tracking details will be provided for your shipment.

Incorrect Shipping Information

Please check your delivery address carefully before completing your order.

If you notice an error after ordering, contact us as soon as possible. We will always try to help, but once an order has entered production or been dispatched, we may not be able to change the delivery details.

Rae Rae’s cannot accept responsibility for orders delivered to an incorrect address supplied by the customer.

Lost or Delayed Parcels

If tracking shows that your parcel has been delivered but you cannot locate it, please check with members of your household, neighbours and any safe places around your property.

If your parcel still cannot be found, please contact us so we can investigate with the delivery provider.

For parcels that appear to be lost in transit, please contact us rather than the printing or delivery partner directly. Your order is with Rae Rae’s, and we’ll handle the investigation for you.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, misprinted or incorrect, please contact us as soon as possible with your order number and clear photographs of the item and packaging.

We’ll review the issue and work to put things right.